How are claims made if my order arrives in bad shape?
Please Contact Us and send a full description of damages and pictures if it’s possible (We need all information possible for claim to courier). Remember to open the package in the presence of the carrier and please write down what deficiencies are found. Once the return is made and we verify the deficiency, another order will be sent to you without any cost. The return should be made maximum within the 72 hours after you receive the order.
How long does it take for my order to arrive?
Depending on the destination it generally takes from 4 to 9 working days for EMS International Express and 20/40 working days for Traditional shipment. You can track online your shipment with a reference number given to you when your shipment is made.
After receiving my order can I change the products?
Yes, you can change the products but your new order must have the same amount or more. If there is a difference you must pay for it and for all shipping costs. Please Contact Us for your request.
Is my information private and safe?
We use the latest encryption technology and security procedures to always protect your personal data. We also protect your privacy by not renting or selling your name or personal information to any third parties or by send you unwanted junk email.
What can I do if my order is delayed?
This is not frequent but usually the delay is due to customs inspections and/or other customs procedures. Please verify with the authorities in your country if additional documents are required. To track a delayed order please Contact Us.
